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Privacy Policy

At Toowong KIA, we take your right to privacy very seriously. This policy statement outlines how we collect, use, store, and disclose your personal information, and the steps we take to comply with the Commonwealth Privacy Act 1988.

Collection of Personal Information:

We only collect personal information that is relevant to our business relationship with you. This information may include your name, address, occupation, date of birth, telephone/mobile phone numbers, email addresses, and driver’s license number. Failure to provide this information may result in us being unable to provide our products or services to you. We collect this information when you purchase a new or used vehicle, apply for finance and/or insurance, and book your vehicle in for a service.

Use of Personal Information:

We may use your personal information to inform you about new products and services, process your sales contact, process receipts and payments, understand your needs and offer products and services to meet those needs, and assist you with your queries.

Disclosure of Personal Information:

In some cases, it may be necessary for us to disclose your personal information to outside companies such as mailing houses, credit providers for credit worthiness, manufacturers for purposes of warranty and proof of purchase, credit reporting, and fraud checking agencies, and government and regulatory authorities as required or authorized by law.

Accessing and Correcting Personal Information:

You are entitled to access the personal information we hold about you at any time, subject to exceptions allowed by law. If you believe that your personal information is out of date, incomplete, or inaccurate, please contact us, and we will correct our records.

Complaints and Disputes:

If you believe that Toowong Kia has breached the Privacy Policy as outlined in this document, please raise your concerns with the Privacy Policy Officer. We aim to resolve your complaint as soon as possible. If we cannot resolve it immediately, we will let you know who is handling your complaint, keep you informed of what is happening, aim to resolve your complaint within 14 days, and check that you are satisfied with the results.

Contact Information:

If you would like to contact us about the Privacy Policy Statement or request access to your personal information, please contact us at the dealership. Please note that we do not provide advice on insurance based on any consideration of your objectives, financial situation, or needs. Policy terms, conditions, limits, and exclusions apply. Before making a decision about insurance, please consider the Product Disclosure Statement available from us. If you buy insurance from us, we may receive a commission, which is a percentage of the premium. To contact the Privacy Policy Officer, please send an email to twgprivacy@cbmg.com.au or call the dealership on 07 3377 3700.