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Kia Motors has announced today details of its new mobile Global Diagnostics System (GDS-Mobile), which has been introduced to improve the level of customer service provided by the brand’s expanding aftersales network.
The new GDS-Mobile system is the third generation of Kia’s vehicle diagnostics system available to its dealers, and is the world’s first mobile based ‘total diagnostic solution’ designed and optimized for use on mobile tablet devices.
The new system will allow the brand’s highly-trained vehicle technicians to more quickly and more effectively identify any faults with customer vehicles.
Wireless connectivity and Bluetooth® support allow technicians to move around a vehicle, instead of having to return to a fixed heavy diagnostic computer or move a cart around the workshop. GDS-Mobile doesn’t necessarily require a wire to connect to a vehicle, as the Compact Vehicle Communication Interface provides Bluetooth® and Wi-Fi Direct® functions.
With a growing level of advanced, high-tech equipment found in many Kia vehicles, GDS-Mobile’s new vehicle software management technology allows technicians to quickly and easily check and update every electronic system in the car. Both vehicle and service information on the regional server – transferred to the mobile device – is updated in real time, from a central database housed in Kia’s global headquarters in Seoul, Korea.
GDS-Mobile is now available for Kia workshops in every market except China, which will receive its own version towards the end of 2014.
As well as boosting service efficiency and quality of maintenance and repair work, the system will also cost Kia dealers substantially less than existing diagnostics systems. A clearer interface – and touch-screen functionality – make the system easier to use.
Steven Yoon, Director of the Overseas Service Group, Kia Motors Corp., commented, “We have been committed to providing better service quality as well as enhancing the Kia service environment. GDS-Mobile is a great achievement as it is the world’s first mobile-based “total diagnostic solution” that allows us to innovate the vehicle diagnosis process.
In the simplest sense, it enhances mobility and convenience when a technician repairs a vehicle thanks to the handy tablet diagnosis tool, while it also enables more accurate completion of repair work by using real-time updated service information.
GDS-Mobile speeds up the diagnostic process by more than two times compared to the previous tool, and we are confident that it will contribute greatly to the improving the overall quality of Kia service.”