Testimonials

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Brisbane Kia Testimonials

Here you will find our latest happy customers explaining why they chose Toowong Kia Brisbane, and how the experience was. We strive to make every person who enters our business feel comfortable and enjoy the experience.

Kurtis

Chris and the team at Toowong Kia made the experience of buying my first new car comfortable and easy.

We focused first on what I needed, then on what I wanted, then narrowed it down to my budget, and worked out the best deal from there. I came with a long list of questions and left feeling that they were all answered completely.

We bought a 2017 Rio, and after a few weeks driving I’m very happy – my wife and I will definitely be coming back to Toowong Kia for our next car.”

Petris Lapis

Dear Nick

I came to your dealership looking for a new car in December after receiving appallingly sexist service filled with ‘marketing claptrap’ at another Kia dealership in Brisbane.

From the moment I walked in the door Courtney was a straight shooter and spoke respectfully and warmly. She was such a refreshing change after my previous experience. Then when I went to pick up the car and she made it such a special occasion … I was left speechless by her thoughtfulness. I would highly recommend buying a car through Courtney to any of my colleagues and friends. It was such an enjoyable experience.

Warm wishes

Petris

Pam and Noel Gatehouse

Dear Chris

We would like to thank you and Kia Toowong for what was a pleasant experience in the purchase of our new Sportage. We were extremely satisfied with your help and assistance throughout the whole process, particularly the time you took to fully explain and demonstrate the cars features.

Normally for us, the purchase of such an expensive item would be quite stressful, however we found your friendly and personable manner helped to create a very relaxed atmosphere.

We would have no hesitation in recommending yourself and Kia Toowong to friends, as we were 100% satisfied. 

Kind Regards

Pam and Noel Gatehouse

Kasanita Mele Horner

Dear Nick,

When my son and daughter-in-law heard I had lost my wheels they did a search and said I had to find the nearest Kia business and buy one.

I went to you and in a short time I had put my signature on a form and looking forward to when I could take delivery of my new car.

And whether it was my decision or Chris decided for me; it really doesn’t matter. I’m the proud owner of a beautiful set of wheels, which is going to be much admired by my friends and neighbours.

The staff couldn’t have been more helpful or friendly.

As a very mature member I’ll probably visit your centre more regularly for support to make sure I’m using my car properly.

I’ve really enjoyed doing business with you all and I’m lucky I came to your centre.

Yours sincerely

Kasanita Mele Horner

Casey and Andrew

Andrew and I would like to take an opportunity to thank you and the team for the exceptional level of service which we received throughout the process of purchasing our new Kia Carnival Platinum.

Being a large family of 7, we outgrew our SUV and decided to make the move to a larger style people mover for optimum space and comfort for our entire family. The Kia Carnival was on our shortlist for purchase alongside 2 European brand people movers.

It quickly became evident to us that the Kia was unbeatable on three very important factors for our family; safety, value for money and style. However, it wasn’t only these three important stand out features that led to our purchase.

Your personable customer service, your knowledge of the Kia brand, and the welcoming atmosphere of the showroom really made the choice and the transition to purchase the vehicle a pleasurable experience. As you would remember, each time we visited the showroom we had our twin toddlers with us.

Not only were the twins kept safe and happy in the large playpen in the showroom while we viewed the Carnival and made arrangements to loan the vehicle for a test drive, but at times they were engaged in play with the wonderful office girls and yourself. That was a lovely bonus and our nerves about taking twin toddlers to a car showroom quickly diminished.

This was not a shared experience with the European car dealerships which we had visited.

Thank you again, Chris. We are absolutely loving our new Kia Carnival Platinum! The next time that we are in the market for a new car, we will definitely be coming back to Toowong Kia.

Jeff & Ros Bennington

We collected our new Sportage from Toowong Kia on 2 July 2016. We are very pleased with our choice of car and also the service and professionalism we received from your team. From our initial pricing enquiries to the final vehicle hand-over and purchase, it was a pleasure dealing with your company.

Maria & Alan

On 17th of May we walked in at Toowong Kia. As soon as we walked in the kia showroom straight away I felt a good vibe, we were greeted by Mitchell Hocking and he showed us the kia sportage Mitch shows professionalism and knowledge about the car.

We ended up buying kia sportage platinum. In my calculation sportage platinum is the best SUV I have ever driven and on top of that Mitchell Hocking is a phenomenal sales consultant. I will indubitably recommend Toowong Kia to all my friends and relatives.

Bill McDonald

I would like to commend you and your team at Toowong Kia after the recent purchase of our Carnival Platinum.

Unsure of what vehicle best suited out family of 6, my wife and I were provided with several options across the range, but we’re able to make an easy decision in the end, thanks to the comprehensive customer service provided by Chris.

After being given the vehicle to drive for a few days, the decision was made so much simpler. Chris was then more than accommodating in adding a few extra’s and matching a keen competitors price to win our business.

The finance and all transfer details were sorted with a minimum of fuss, and we feel secure knowing that we are not only covered by Kia’s comprehensive warranty & service agreements, but Chris’ word that we can contact him any time with any concerns.

It was a pleasure to deal with Toowong Kia & I have already referred several friends and business associates to the dealership as a result, because I know they will be well looked after and not disappointed.

David and Christine (Ineke) Ball

We would like to recognise the excellent work that Lloyd and the team at Toowong Kia put in to getting us into our new Cerato.

Although we hadn’t set out to buy new, Lloyd took his time to show us the features of the Cerato and gave us the opportunity to test drive the car in varying conditions. We were very impressed with what the Cerato had to offer, and the backing that Kia themselves and Toowong Kia offer customers.

Ultimately it came down to price, and Lloyd worked very patiently with us to negotiate a deal that we were happy with. The car was beautifully presented when we arrived to collect it, and Lloyd carefully explained features, warranty, servicing and so on.

He has been very supportive, and always happy to answer questions as we think of them (even out of hours). We would highly recommend purchasing a car through Lloyd, and would be happy to be contacted in support of this testimonial.

Caitlin

Mitchell was the dealer who assisted me and helped me purchase my new kia rio! He was great – very informative, friendly, polite and was not pushy at all. My boyfriend came with me and he later told me that Mitch was the best dealer he had ever come across (and he has had many experiences with dealers). So thank you very much Mitchell and the team at Toowong Kia!

Margaret and John

Our thanks to Mitchell Hocking who we bought our Kia Optima GT recently. He was friendly and courteous and very knowledgeable in all the details pertaining to our car. He also showed such confidence for a young man which also helped in us buying our car. Questions asked “which were many” were answered and if needed conferred with ‘Sales Manager’

Chris; His salesmanship was commendable and we left as owners of a brand new car. Our experience with Mitchell and Toowong Kia was rewarding to us both, so thanks.

Chloe and Ray

My wife and I are very satisfied with your assistance and excellent service during my purchasing of the new Kia Carnival. To us, it’s not just a good deal but also a wonderful experience we had at your dealership. We would like to give our special thanks to you, Tim, Lachlan and all Toowong Kia staffs for their professional services and hard work. For sure we’ll recommend your dealership to our family and friends in the future

Anne-Marie

Thanks for your email and for the great photo (of the car!). Almost 3 weeks now since I have taken delivery of mybeautiful new Kia Cerato Koup and I just love it!

The car has met all my expectations and more with regard to performance and styling and have found it to be very fuel efficient as well. It has proven to be exceptional value in my opinion.

Thanks to everyone at Kia Toowong but especially to you Chris for your impressive service & product knowledge, making the purchase of this car a real pleasure. Also a big thanks to Frank and Hayley for their assistance on the day we picked up the car.

John

Thank you for following through with a very informative email. We have certainly enjoyed the service provided by Kia and are starting to enjoy our new Kia Grand Carnival which suits our family requirements to a “T”. Thank you to you for your excellent help, advice and all round fantastic service. We wish you and the rest of the Kia team all the best and look forward to continuing this relationship as we look to make use of your service and maintenance facility.

Ron & Jillian

We’ve not yet seen anything from Kia in the way of a survey yet. In the meantime, we hope this will suffice: “We were very pleased to pickup our Kia Rio Si in June. We’d waited some months before replacing our aging second car, specifically to get one of these sporty looking and fuel-efficient models.

We chose a manual as our son will be learning to drive soon and we wanted him to have that option. He chose the number plate and was happy to come along to check the car out and drive it away (in the passenger seat for now of course). Michael made sure everything was in tip-top order.

We were delighted with Michael’s attention to our needs, to the detail of the sale and to ensuring we were happy with the final outcome.

We couldn’t be happier!”

Amanda

My husband and I recently purchased our first ever brand new car through Kia Toowong. After spending weeks researching the perfect car for our growing family, looking and test driving cars we were finding the whole process quite draining and somewhat stressful! We had dealt with rude salesmen and salesmen that would call us non-stop.

Luckily for us we came across a lovely looking Kia Sorento for sale. We took the drive down to Toowong and were greeted by Chris Allan. He made the whole process extremely stress free and smooth. He spent his time going over the details of the car, took us for a great test drive and made us feel very comfortable. Then when it came to the usually painful part of sitting down and negotiating that all important deal, Chris once again made sure that we were comfortable and explained each step in the process. He remained calm when negotiating the deal and we never felt rushed or pushed into making a decision. He gave us our time to discuss it which was greatly appreciated. Once we decided to go ahead with the purchase he then explained how the next few steps would work and who we would need to speak with going forward. Over the coming days I had a few questions which Chris was happy to answer.

We are extremely happy and thankful with how Chris dealt with us right from the initial stages of showing us the vehicle to shaking our hands when we drove away in our brand new Kia Sorento.

I know that there is a stereotype around car salesmen but in this case Chris certainly does not fit that mould! He was nothing short of friendly, accommodating and helpful.

Thank you for all of your help Chris, we’ll definitely be bringing our car back for some new accessories and all of our services.

Geoff

I wish to thank yourself and all concerned with the seamless transaction of the above vehicle, I have only had it a few hours but I do enjoy it, I hope this vehicle gives me the same satisfaction as my previous sportage, I had no hesitation in purchasing another kia as it suits me and I feel it is well finished, thanks again and I will see you at service intervals Thanks again and give your team my best.

John & Judy

Although wehadn’t dealt with Kia Toowong before, we found the experience quite satisfying.

In particular, our Salesman Julian McDougall conducted himself in a very friendly, professional manner. He learnt about our needs and requirements up front and grasped a good understanding of our position and needs. He then set out to work out the best deal for us.

He advised us that there was a particular deal going on within the company and gave us the opportunity to upgrade our choice of vehicle to the model above,with not much additional cost. There was absolutely no pressure on his behalf and he patiently waited for us to make a decision and helped us weigh up the advantages vs disadvantages. For us it had to be a win/win situation.

At the end of the day we were very happy with our overall deal and the service we received from Julian. We felt he was there to bat for us and help us get the best deal on the day.

David

We recently purchased a Sorento from Julian McDougall, after visiting Toowong Kia for a first & inquisitive look at Kia’s.

Initially Julian took us through the Kia global picture & the Peter Scheyer influenced design – informative and certainly adds to one’s confidence in the Kia brand.

A thorough briefing of the vehicle was done before I was able to get behind the wheel.

Being a long term Toyota driver I do feel some initial trepidation, however, thus far the Sorento has been fantastic & a stylish investment.

Both my wife & I found Julian real and genuine to deal with.

Neven

Just wanting to say a big thank you for all of your assistance when I purchased my new Kia Cerato on 10.11.14. I live in Rockhampton, however, wanted to trade a vehicle that I owned that was in Brisbane, so I rang Chris on the off chance that he may be able to help me.

As this was a bit of an unusual request, I was not sure if this would be possible without me travelling to Brisbane to sort things out. Chris was very, very helpful and nothing was too much trouble for him. Chris sorted out the trade in for me and also the purchase of my new beautiful car.

Things went very smoothly with phone calls and scanning documents and then the delivery of my new car.

Thanks, Chris.

Thanks for your followup service and handling of the purchase of my new Kia Platinum Sportage. The experience in purchasing has been a real pleasure, the new sportage has that “special feel” about it when driven and the the design inside and out for the sportage is outstanding! Cruising from Brisbane to Cooroy on the motorway was so easy whilst on cruise control and the power from the 2L Diesel was effortless. My family especially loves the moon roof, giving a really open and large feel inside the SUV. When it comes to business, there is space for cartons and a variety of our dehumidifier products , looks great when arriving at a customers home/business.

Thanks to Frank for the great explanation and tips on using the sportage, they will come in handy.

Just a quick email to thank you for all your efforts and your exceptional customer service. You made the process of buying a new car hassle free along with delivering what you promised and kept me informed and up to date through the whole process. I loveeee my new Kia Sportage and I appreciate you showing me all the minute details of the car when I collected it, to helping me set up my bluetooth. (To someone like myself who is not so technically savvy, this was very much appreciated!)

Please also thank Cara for her help and after care information she provided.

You are a credit to the company and I have no hesitation in recommending you and Kia Toowong to anyone looking to buy a new car.

Thanks again

Another happy customer having a chat with Brisbane Kia’s Dealer Principal Craig Burgess.

Thanks Ben,

 

I love my new Kia Sportage and I am extremely happy with my purchase experience through Toowong Mitsubishi particularly the service I received from you.

You replied to all my enquiries in a timely manner, nothing was too much trouble and you were on hand to organise the hand over of this vehicle which was truly appreciated by me.

 

Your commitment to my purchase was outstanding and I would recommend you to anyone looking to purchase a vehicle.

 

Thank you so much for being the salesman for my purchase.

 

Kind regards,

Sylvia Constantin

Dear Sonny,

I am writing to express my sincere appreciation for your assistance with my recent purchase of the Cerato Le. I am very pleased with the car and find it a very comfortable vehicle to drive. As I find the process of buying a new car rather daunting I greatly appreciated your clarity in explaining the car’s features.

More importantly, I valued your courtesy and helpfulness in answering my questions. You explained all the paperwork for the purchase thoroughly and Kia Toowong’s customer service standards.

In taking delivery of the car I felt confident I had made the right choice of car and that Kia Toowong will provide a high standard of service and maintenance.

Many thanks again for your assistance.

Regards,

Annette

After comparing numerous compact SUV’s on the market, I found a Sportage SLI on Car Sales and it was located at Toowong Kia / Mitsubishi.   I decided to go to the dealership to test drive a Sportage and find out more about it in person.
On the Friday I went to the dealership at Toowong, it was really busy and the Kia salesmen were all out taking customers for test drives (good sign I thought).  I was fortunate enough to be looked after by Natasha.  Even though Natasha is a Mitsubishi car salesperson, she was able to help me with the Sportage.
The Sportage exceeded my expectations and it certainly won my vote in comparison to other cars I was considering.
Natasha was fantastic in the negotiation.  Not once did I feel pushed or any pressure.  I felt like Natasha was working with me as a team to make the deal happen.  If only all car dealerships worked that way!!!  After some back and forth negotiations, Natasha made the deal happen to my budget and the needs of my family.  She went above and beyond!
Once the order for the car was in motion, Chris from the Kia side of Toowong Kia/Mitsubishi took over in securing a vehicle.  Given Sportages are in demand, finding the model I was after was something Chris did in no time at all.  Less than two weeks from the Friday I bought the car, I took receipt of it.

The after sales service was great too.  Chris followed up to see how my family and I liked the car the very next morning.
The experience of buying the Sportage was smooth, successful and it set the example for how every car dealership should conduct their business.

I highly recommend the dealership to anyone in the market for a new car.
Thank you Natasha, Chris and the whole team at Toowong Kia and Mitsubshi.
Martine

Hi Chris,

I would once again like to thank Leighton for his time on Saturday. I can honestly say that your dealership is the best dealership I have ever encountered. There was no pressure and we were fully informed of everything. So, thanks heaps!!! I hope you have a great day and sell plenty more cars!

Kind regards, Sandra

Dear Leighton,

I bought a Kia Optima Platinum at the end of Jan. Michael Jones was the sales person. I found the whole sales experience very refreshing and very different to all the other car dealerships that I spoke to.

In particular, I found the approach of Michael, your team (including you) very friendly, approachable, straight and accurate, and if they didn’t have the answer straight away they said so, checked it out and got back to me. In contrast, many other sales people (at other dealerships) if they didn’t know the answer to something, they just made it up, or ignored the question. It was terrible.

Rather than an the immature, pressure-based, sales approach of other dealerships, I found your teams sales approach as a mature, smooth, solutions-selling one with a high level of attention to detail and customer service. Even on pickup, I noticed your team gathering information to improve their sales performance as well as to be personable with me. Something hard to find in the industry!! I would like to encourage you and your team to keep up this high standard. It made you guys stand out from the rest. Whilst it may not have the “now” effect of pressure selling it will result in a higher level of return business, referrals and customer satisfaction, key things for longevity of a business.

Regards

Gavin

Hi Leighton,

Thank you for all your help with the purchase of the new Optima. I found the process very easy and appreciate the friendly service provided by you, your sales staff and the administrative staff at Toowong Kia. It couldn’t have been easier. I’m enjoying the car too. I’ve already noticed some cars slowing down to take a look at the new car in front of my house so it is an eye catcher as well.

Thanks again.

Sincerely Gregg

Dear Chris

Thank you for the excellent service that you provided in the purchase of my new vehicle, it was excellent from test driving the vehicle to delivery of the vehicle and I have no hesitation in recommending Toowong Kia to anyone wishing to purchase a new vehicle. I have purchased many new vehicles over the years and the personal attention that I received from yourself and the dealership was very professional, a credit to yourself and the dealership.

All the best

regards

Leigh

Dear Chris

I just wanted to thank yourself and your team for the fantastic service we received when we bought our new Kia Cerato. We went in pretty sure that the Cerato was the car we wanted, and you only confirmed that for us. Where most people think a test drive just involves driving around the back streets, you actually demonstrated the features of the car. You showed us how the Bluetooth works, took us up on the highway so we could see how it handles at speed, and actually applied the brakes to show us the safety features. Through doing all this, you made sure that we had no niggling doubts about our choice.

We felt like we could make the decision to buy very easily because we had all the information we needed. Not once did we feel like we were getting the hard sell, and as a woman it was refreshing to be treated on equal terms with my husband. There was absolutely none of the condescension that I have found at other dealerships. You and your team made the whole process as relaxed and enjoyable as buying a new car should be, and I will not hesitate to recommend your dealership to friends and family in the future.

Kind Regards

Amanda

Leighton, Michael, Donna & Frank

Thanks for the great deal, quick turn-around and great customer experience on the purchase of my new Kia Platinum Sportage diesel.

I am very happy with the Sportage awesome car….well done KIA !!

Thanks again to the Toowong KIA Crew 🙂

Hi Leighton

I want to thank you and Frank for the excellent service. I am very happy with my purchase and will be recommending Kia Toowong to all my friends and family. The kids absolutely love the car.

Regards

Chris,

Thanks to you and the team for your attentive service and for supplying our lovely new Kia Sportage. Sonja is delighted with the car after driving it home to the Gold Coast and I doubt I will ever get to drive it now! Oh well. The colour is great too. Sorry to rush off this afternoon but we both had lots to do.

Regards, Mike Mike National Manager

Michael,

Finally got around to responding to you – have been fairly busy with multiple family activities, and haven’t meant to ignore you. Thank you & Frank for the ‘photo.

We would like to acknowledge & thank yourself & Leighton (alias Smith & Jones?) for your dealings with us. The inspiration to investigate a Kia Sorento for our next car came from the Toowoomba dealership. His demonstration and discussions with us convinced us that the Sorento was the car for us. A bit of searching the SE Qld sources led us to your Toowong dealership. We discussed the issue with other dealers and attended another dealership with serious intent then settled on Toowong KIA after discussions (negotiations) with yourself. You persevered and took the offer and counter-offers to other outlets to conclude an agreeable result, which we were comfortable with. That persistence paid off with the resultant sale. We felt that you actually listened and made the extra effort to accommodate our 2 trade-in cars deal.

All of our dealings with you and your support staff have been informative and pleasant, even providing answers to questions we didn’t know to ask. We left your dealership feeling comfortable that we were looked after and attended to. After a run from Brisbane up to the Sunshine Coast then return to Toowoomba via Kilcoy we are convinced that the Sorento is THE right car for us, made possible by you. In direct comparisons with our previous vehicle (2007 Ford Territory); the comfort, quietness, smoothness and all around feel of the Sorento was superb and comes out way in front. There was noticeably reduced road and vehicle noise (engine and transmission – drivetrain) a more sure-footed road holding feel with reduced body roll and effortless power and driving performance in the twisty hills. The seat comfort and support for both of us in the front was excellent, without no need for either of us to continually readjust our seating position as we had become accustomed to in the Territory – just didn’t need to move about as before. Superb motoring!

Overall the Sorento has been a very pleasant, excellent package made possible for us by you and Toowong KIA –thank you.

We would have no hesitation in recommending anyone in the market for a vehicle to contact you and judging from our interaction with yourself & Leighton and the rest of the team, anyone else at the Toowong KIA / Mitsubishi dealership.

Warren & Denise Duff

(Very satisfied customers)

Dear Chris,

I would like to express my appreciation for your professionalism and courtesy in signing me up to purchase a new Kia Rio SLS last week.

The remarkable thing is that I called in to Kia Toowong 10 days ago intending only to check out the Kia range, and not really ready to commit to any particular car at this stage. The Kia Rio was on my radar, and I thought that perhaps the base grade model would be adequate for our needs as a second car.

To your credit, you selected the Rio SLS to take me for a test drive, and this proved to be inspired, because it handled extremely well, and I was certainly impressed with all its special features.

Although I was still very reluctant to proceed with a purchase, the clincher for me was the great deal that you were able to offer me, which I felt was quite compelling.

Since bringing the shiny new red Kia Rio SLS home my family and I have been delighted with this stylish car, and look forward to many years of very happy motoring, secure in the knowledge that all of the support and service included in the deal will give us total peace of mind.

Regards Will

Hayden was an absolute pleasure to deal with. When I met Hayden at the dealership, he was welcoming and helpful. He listened carefully as I described what I wanted then comprehensively showed me the vehicle inside and out before embarking on my test drive

During our discussion, he carefully explained the necessary details (and options available) of the purchase then checked that I understood before introducing me to the Business Manager. Hayden’s personal warmth, knowledgeability and professionalism ensured my purchasing experience was efficient, pleasant and ultimately rewarding

From Happy Customer Annemarie

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